eCUSTOMER
- Improve Business-to-Business Customer Service Through the Internet
The Internet is fast becoming the method of choice for transacting business worldwide. The Sage MAS 500 eCustomer module brings the power of the Internet and fully integrated Web-based technologies to your business. Through a business-to-business storefront, customers can order items from a general catalog that you can customize for your Web site. When they’re ready to purchase, they simply submit the order and receive an immediate confirmation. When the order is accepted, they receive an automatic e-mail acknowledgement.
eCustomer was designed as an integral part of Sage MAS 500, so your customers receive the full strength of Sage MAS 500 product- and customer-specific pricing. Moreover, when new items are created in the Inventory Management module, the system will automatically update your Web storefront and add the items to the catalog categories you specify.
eCustomer’s intuitive design makes it easy for you to set up a unique Web storefront. Order entry is a snap for your customers with eCustomer’s workflow; the order, catalog and items are all displayed on the same page. For repeat users, a rapid order entry feature streamlines the process even more. Your Web customers can even create their own purchase requisition system when they buy from your Web site. These design strengths give you a revenue advantage, because your customers can purchase from the Web site that’s easiest for them to use your eCustomer storefront.
eCustomer was designed to put your customers in charge. They are able to monitor their account status by viewing outstanding orders and credit-related information. All of this can be done at the customer’s convenience because your Web storefront never closes.
