SalesLogix CUSTOMER SERVICE
Sage CRM SalesLogix Customer Service delivers powerful issue tracking and resolution tools to maximize customer satisfaction and loyalty. Quickly resolve customer questions, issues, and problems while delivering a high quality experience for your customers. The Customer Service module also gives managers the ability to capture and analyze customer service metrics to assess team effectiveness.
- Features:
- Ticket Management
- Service Contract Management
- SpeedSearch/Knowledg Base
- Activities and Communications
- Reporting
- Notification and Alerts
- Web Customer Portal
- Back-Office Integration
- Integrated CRM Benefits
- Configuration and Workflow
- Windows, Web, and Wireless
