Sage MAS 90 and 200 ClientCare Support Plans
Sage Software offers a variety of plans—a basic Subscription Plan (a one-year Subscription Plan is automatically included with your new purchase of a Sage MAS 90 or Sage MAS 200 ERP system) and two Sage Software phone support plans that can be added to your Subscription Plan. These annual subscription-based support plans are designed with your most frequently requested service options in mind.
- Subscription Plan
A one-year plan is included in your new purchase of a Sage MAS 90 or 200 system. This basic plan provides the following benefits: all basic Subscription Plan upgrades and enhancements for the current platforms and modules you own, critical “Tips on Year-End Processing” in the free Technical Reference and Support Guide (TRSG), downloadable year-end and quarterly Tax Table Updates for the Payroll module, the quarterly Solutions newsletter, and unlimited access to Sage Software Online on the Sage Software Web site.
- Silver Plan
The Silver Plan is designed for all new and existing customers who have some experience working with Sage MAS 90 or 200, place moderate demands on their accounting system, or desire same-day support when their authorized reseller is unavailable. The Silver Plan provides all the benefits of the Subscription Plan and access to a toll-free telephone number.
- Gold Plan
The Gold Plan is designed for all new and existing customers who place heavy demands on their accounting system. The Gold Plan provides all the benefits included in the Subscription Plan, plus priority access to a technical support analyst. In addition, Gold Plan members receive a 15% discount on training, a 15% discount on add-on modules, and access to a special priority toll-free telephone number.
