Support Services

Network & OS Support Services

Being partnered with Microsoft, Cisco, Citrix, Packeteer, TrendMicro, & Watchguard ensures Oates credibility in the workplace. We offer highly skilled personnel with years of training and certified experience to help maintain and support your IT initiatives. In an industry as dynamic as information technology, certifications and requirements change on a continual basis. Oates technicians are required to maintain the latest certifications available to keep us on the cusp of our industry.

Current certifications include: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), Citrix Certified Administrator (CCA), Cisco Certified Network Associate (CCNA), Microsoft Certified Professional + Internet (MCP + I).

We have developed a reputation for providing continuous superior support and customer service. By focusing on our customers' immediate needs, our professional staff can respond with the service you request. Our experienced, certified technical staff has been well trained to perform a variety of services, including:

• Consulting
• Network Analysis
• Disaster Recovery
• Cabling
• Integrations
• Topology
• User Requirements
• Determine Distance Limitations
• Security
• Design
• Upgrades
• Troubleshooting

Software Support Services

Timely, effective support services help ensure that your business processes continue to run smoothly. Oates & Company provides prompt, efficient, and courteous telephone support to each of our clients. Utilizing Desktop Streaming, our support personnel are able to rapidly and efficiently resolve many issues and answer questions on line. When a support issue requires an on site visit, our technicians will arrive with the skill set to resolve it.